02-07-2020, 08:22 AM
That’s not to say Donnie Nelson didn’t take calls, something I can confirm with even more certainty than usual. We were on the same Southwest flight to Washington D.C. this afternoon, after all. He was on the phone while waiting in the TSA line, took another call while waiting for our gate and had his phone to his ear while settling into an exit row seat. (He’s a window guy while Keith Grant, the long-tenured assistant general manager whom we profiled earlier this year, took the aisle.) Even an unlimited minutes plan gets stretched to its limits when it belongs to Donnie Nelson. You certainly know he was talking with teams, agents, anyone with something to sell him up until 2 p.m. arrived.
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